Our kits are shipped as heavy, bulky material — freight, packaging, and handling costs are incurred as soon as an order is processed. This policy is written to be fair to you while reflecting those real, non-recoverable costs once a kit has left our facility.
If you cancel your order before it has been dispatched, you will receive a full refund minus the payment gateway processing fee (typically 2–3% of the order value, deducted by Cashfree and non-recoverable by us). No other deductions apply at this stage.
Once an order has been dispatched, packaging, freight, and handling costs have already been incurred and cannot be recovered. Orders cancelled after dispatch but before delivery will be refunded at 50% of the order value. The remaining amount covers freight and handling already spent on your behalf.
Because our kits contain cementitious and chemical components that cannot be resold once opened, opened or used kits are not eligible for return or refund, except where the product is defective or damaged (see Section 4).
Unopened kits, in their original sealed packaging, may be returned within 3 days of delivery. Approved returns are refunded at 50% of the order value; return shipping is the customer's responsibility, and the refund is processed only after we receive the kit back in its original, unopened condition.
If your kit arrives visibly damaged or a component is defective, contact us within 48 hours of delivery with photos or a short video of the damage, along with your Order ID. Once verified, we will offer a full replacement or a 100% refund, at your choice — no restocking fee applies in this case.
Once a refund is approved, it will be processed to your original payment method within 5–7 business days. The exact time to reflect in your account depends on your bank or card network.
Where GST has been charged on an order that is later cancelled or returned, we will issue a credit note in accordance with applicable GST rules and adjust our tax filings accordingly. This does not affect the refund amount due to you as calculated under Sections 1–4 above.
Email orders@themicrocementstore.com with your Order ID and reason for cancellation/return. We will confirm the applicable refund amount before processing.